Cuyahoga County, Ohio
Grievance Procedure under
The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by Cuyahoga County. The County’s Personnel Policies and Procedures Manual governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant, and/or designee, as soon as possible, but no later than 60 calendar days after the alleged violation to:

Carolyn C. Pfiffner
Compliance Coordinator
2079 East Ninth Street
Cleveland, Ohio 44115
ADA@CuyahogaCounty.us
(216) 443-7248

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator, or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Cuyahoga County and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator, or designee, does not satisfactorily resolve the issue, the complainant, and/or designee, may appeal the decision within 15 calendar days after receipt of the response to the County Executive, or designee.

Within 15 calendar days after receipt of the appeal, the County Executive, or designee, will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the County Executive, or designee, will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator, or designee, appeals to the County Executive, or designee, and responses from these offices will be retained for at least three years.